Returns Policy

Our Promise

We want every Futurelings adventure to be a joy. If you or your little explorer aren't completely delighted with your kit, we're here to help make it right.

30-Day Returns

You may return any unused kit within 30 days of delivery for a full refund of the product price. To be eligible for a return:

• The kit must be unused and in its original condition.
• All contents, packaging, and inserts must be included.
• The kit must be returned in its original box.

How to Start a Return

Email us at hello@futurelings.co.uk with your order number and the reason for your return. We'll reply within 48 hours with a return address and instructions.

Please do not send your purchase back without contacting us first.

Refunds

Once your returned kit is received and inspected, we'll email you to confirm that your refund has been processed. Refunds are issued to your original payment method within 5–7 working days.

• Approved returns: Full product refund.
• Shipping costs: Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the item was faulty or sent in error.

Damaged or Faulty Items

If your kit arrives damaged or with missing parts, please contact us within 7 days of delivery with a photo and your order number. We'll arrange a free replacement or full refund — no need to return the damaged item.

Exchanges

We only replace items if they are defective or damaged. If you'd like to swap for a different adventure kit, please return your original kit for a refund and place a new order.

Questions?

We're always happy to help. Reach us at hello@futurelings.co.uk or visit our contact page.